One Seven Online

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”). 

We use your personal information to provide and improve our products and services. By entering our site, purchasing our products, or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.


Personal Information We Collect


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and relevant information provided by Paypal), email address, and phone number.  We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


How Do We Use Your Personal Information?


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  


Additionally, we use this Order Information to:

  • Communicate with you;
  • Manage your account;
  • Provide you with news, special offers and general information about other goods, services and events;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Additionally, we use the Device Information that we collect to:

  • Help us screen for potential risk and fraud (in particular, your IP address); 
  • Help us target potential customers such as yourself, when orchestrating marketing or advertising campaigns; and
  • To improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).  

Sharing Your Personal Information


We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:


Finally, we may also share your Personal Information to comply with applicable laws and regulations, including imposition on us to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Behavioural Advertising


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  


We may use Email Marketing Service Providers to manage and send emails to you.


You can opt out of targeted advertising by:


  • Following the unsubscribe link or instructions provided in any email we send or by contacting us at

Do Not Track


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


Your Rights


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at


Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Australia and the United States.


Data Retention


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


Children’s or Minor’s Privacy


The service contains content appropriate for children under the age of 13. As the responsible parent or guardian, you should be aware that our services and products require the collection of and use of Personal Information. We use reasonable efforts to ensure that parental or guardian consent is first obtained, prior to the collection of Personal Information. 


We may ask you to verify your date of birth prior to collecting any personal information. If you acknowledge that you are under the age of 13, some of our services or products may be either blocked or redirected, until a parental consent process is undertaken.




We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


We advise that you review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are changed on this page.


Contact Us


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at


Terms & Conditions

Please read these terms and conditions carefully before using our website, purchasing our products, and/or using our services.  



This website is operated by One Seven Online PTY LTD (“One Seven Online”). Throughout the site, the terms “we”, “us” and “our” refer to One Seven Online PTY LTD (“One Seven Online”). One Seven Online offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or listed on our website, such as our Privacy Policy. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


You represent that you are over the age of 18 or the legal age of majority in your jurisdiction, or you have the requisite permission by a parent or legal guardian to use our Services. We do not permit those under 18, or those without the aforementioned permission, to use our Services.



Purchasing From Our Online Store 


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You also warrant that you are legally capable of entering into binding contracts.


Collection of Information 


In order to purchase goods or services from our website, you may be required to provide personal information. Please read our Privacy Policy, which outlines what information we collect, how we collect it and why we collect it. 


  • When prompted to provide information, you represent and warrant the following:By virtue of law, you are permitted to use the provided credit or debit card or other payment method, for the purposes of fulfilling the order; and
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

By proving such information, you grant us the right to process payment using third parties, in accordance with our Privacy Policy. 


Availability and Errors 


Our website is constantly updated to ensure the best experience for yourself. Accordingly, there may be instances when our goods or services offered are incorrectly priced, are incorrectly described or are shown as available, when there is no availability. Subsequently, we cannot guarantee the accuracy or completeness of any information, prices, products, descriptions or availability of services and products, on our website. We therefore reserve the right to change or alter information and to correct any errors including but not limited to, incorrect availability, descriptions and prices, without any warning or notice. 

Goods and Services Generally


We reserve the right to outsource 3rd parties to provide the Goods and Services sold on our Site.

We are not currently authorised to provide Legal Advice through our website. Upon receiving an enquiry for Legal Advice, a referral will be made to an appropriate and qualified firm.

Prices of Goods and Services


We reserve the right to revise and change any prices for any goods or services at any time, for any reason. 


Payment for Goods and Services


All goods or services purchased are subject to a one-time payment, unless otherwise stated. 


We currently accept payment via various payment methods through Paypal. 


Credit or debit cards may be subject to verification and authorisation checks. If such verification or authorisation is not received or delayed, we are not liable for any delay or non-delivery of your purchase. 



Frequency and Automatic Renewal


Parts of our service are only available with a paid Subscription. If you subscribe to one of our subscription-based services, you will be billed in advance on a recurring and periodic basis. The frequency of billing will depend on the type of subscription plan you choose. 


At the end of each period, your subscription will automatically renew under the exact same conditions, unless you opt to cancel your subscription, or we cancel your subscription. 


Cancellation Policy


There are restrictions on when you are able to cancel your subscription. The cancellation restrictions will be outlined by each service that is provided on a subscription basis. 


If you decide to cancel your subscription prior to reaching the minimum period listed, you will be charged the minimum period listed on the subscription service. You will be able to use the service until the end of the minimum period. After the minimum period has ended, you will no longer be able to access the services and products provided for, under the subscription level.


If you cancel your subscription after reaching the minimum period listed, you will only be charged for the current period you are in. You will be able to continue to use the services and products provided for under the subscription level, until the end of the period. 


How to Cancel 


To cancel your subscription, either cancel via this Page or contact us at




You will be required to provide us with accurate and complete billing information, including a valid method of payment and all personal information we ask for. 


In the event that automatic billing fails, we will issue you with an invoice to pay any outstanding amounts manually, within a specified deadline. Up and until you pay the invoice, we have the right to suspend your access to all services and products provided for, under the subscription level.


Fee Changes


We reserve the right to revise and change the price or frequency of billing for any level of subscription at any time, for any reason.


We will provide you with reasonable prior notice of any alterations in our fees or frequency of fees and will give you an opportunity to terminate your subscription, prior to the change. 


If we decide to change the pride or frequency of billing for any level and after notice you do not notify us of your intent to terminate your subscription, your lack of action constitutes your willingness to agree to the change in price or frequency of billing. 


Notice under this section will be made to the email address you provide when signing up to the subscription. 




From time to time we may introduce promotions, which may alter the price or frequency of billing for subscription levels. Any change in subscription price(s) or frequency due to a promotion will not change the price(s) or frequency of those that are already existing subscribers. 


Rules and terms under an introduced promotion may differ from our Privacy Policy and our Terms of Service. If there is ambiguity or conflict, the rules and terms listed for a promotion, prevail over our Privacy Policy and Terms of Service. 


Accounts on One Seven Online


Upon signing up to one of our subscription levels, you will be required to create an account with us. In doing so, you must provide us with accurate information. Failure to do so is a breach of our Terms of Service, which could result in immediate termination of your account and your access to our products and services. 


It is your responsibility for keeping your account password safe and secure. 


You agree not to disclose your password to any third party. If you believe your account has been compromised, you must notify us immediately. If we have reasonable suspicion that you are sharing your account with any other person, we may immediately terminate your account and cease your access to our products and services. In such an event, you will still be liable to pay any outstanding billing for your existing period. 


When making your account, you are not permitted to make your username the name of another person, entity, or trademark, unless you have the appropriate authorisation from all copyright owners or persons. You also may not make your username something that could be considered offensive, explicit or vulgar. 



Cancellations and Refunds 




Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds Not Provided For 


Several types of goods are exempt from being returned. 


We do not provide refunds or returns for the following services or items:


  • Downloadable software products – including but not limited to, sound banks, plugins, instrument racks.
  • Online course purchases.
  • Mix and Mastering services.
  • Coaching services.
  • Consulting services.
  • Subscriptions to the ‘Academy’.

Partial Refunds 


There are certain situations where only partial refunds may be granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Return of Goods


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


Refund Process


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.


Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale Items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.




To return your product, please contact:


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Copyright Policy 


For the purposes of clarity, the term “Sample-Pack” includes “Sound-Banks,” “Pre-set Packs,” “Project Files” unless otherwise specifically stated.


For the purposes of the “Sample-Packs” listed on One Seven Online, the products are available for licence and are not sold to you. Unless expressly provided for, all rights are reserved.


The original purchaser is the only person whom has the right to use the purchased Sample-Pack. The term “use” is defined to mean the placement of elements within a Sample-Pack into the purchaser’s original composition. Such use is extendible to both commercial and non-commercial use. However, the right to use the purchased Sample-Pack does not extend to use of the elements for the purposes of creating a competitive product. A competitive product includes but is not limited to a Sample-Pack, Sound-Back, Pre-Set Pack, Virtual Instrument.


Elements within our Sample-Pack cannot be used in isolation. Any licence granted from us to you (as the purchaser) is only valid to the extent that the elements are used within an original music composition which contains several elements.


Despite anything to the contrary, you are not given permission to re-sell or to transfer our products onto a third party. Any licence we grant to you as the purchaser is exclusively granted to you as the purchaser and cannot be transferred.


Any act of lending, transferring, copying, re-selling, renting, sharing, or other unauthorised use of our Sample-Packs or our elements is strictly prohibited and One Seven Online or its affiliate reserves the right to undertake legal action.


All elements within our Sample-Packs are royalty-free. This means that you can legally use elements within the Sample-Packs and combine them with other elements to create an original composition to sell, without any requirement to pay One Seven Online or its affiliates, any royalties.


If you purchase our Sample-Pack(s) please note that you are being licenced the elements within and you DO NOT OWN THEM. This means that your rights to use those elements are limited to what is listed by One Seven Online.


For the purposes of clarity, “Project Files” that are licenced by One Seven Online will contain several elements. All of the elements including the project file itself are protected under copyright law and a licence to use such elements is limited to that outlined by One Seven Online.


All terms are subject to change at any point in time at the discretion of One Seven Online. Any changes come into effect when they are outlined on our website.


Products for which a royalty free licence is granted exclusively to the purchaser to use the elements within:

  • Sample-Packs.
  • Sound Backs.
  • Pre-Set Packs.

Products for which a royalty free licence is NOT granted to the purchaser:

  • Project Files.

If you would like a royalty free licence to legally use elements contained in our Project Files, please contact:


If you have any questions as to licences or the products we offer, please contact us at:


Accuracy and Completeness of Information 


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

3rdParty Tools and Links




We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Some examples of 3rdparty tools that we may use include Zoom, Skype and Discord. 


You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.




Certain content, products and services available via our Service may include materials from third-parties.


Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and other Submissions


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Personal Information


Your submission of personal information through our website is governed by our Privacy Policy. To view our Privacy Policy click HERE.

Prohibited Uses


In addition to other prohibitions as set forth in our Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose.
  • To solicit others to perform or participate in any unlawful acts.
  • To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • To submit false or misleading information.
  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services of of any related website, other websites, or the internet.
  • To collect or track the personal information of others.
  • To spam, phish, pharm, pretext, spider, crawl, or scrape.
  • To use for any obscene or immoral purpose, or t interfere with or circumvent the security features of our products or services or any related website, other websites, or the internet.

We reserve the right to terminate your use of our products or services or any related website for violating any of the prohibited uses.


Disclaimer of Warranties & Limitation of Liability


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


We do not warrant that the results that may be obtained from the use of our products or services will be as expected, although we will endeavour to ensure you have the best possible chance of reaching your own expectations. 


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through our website are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall One Seven Online, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured through our website, or for any other claim related in any way to your use of our services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our service or any content (or product) posted, transmitted, or otherwise made available via our website, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.




You agree to indemnify, defend and hold harmless One Seven Online and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.




In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions




The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Entire Agreement


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to our products and services constitutes the entire agreement and understanding between you and us and govern your use of our webasite, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Governing Law


These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of Queensland, Australia.


Changes to our Terms of Service


You can review the most current version of the Terms of Service at any time at this page.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Contact Information


Questions about the Terms of Service should be sent to us at